Terms of business

Last updated [TO CONFIRM: date these terms go live]. These terms are between you and [TO CONFIRM: registered trading name, legal form and company number] (“we”, “us”).

1. Scope and quotes

Prices published on this site are the prices we charge for the scope described on the relevant service page. Before any work starts you get a written scope, price and date. If we have misjudged the effort involved, that is ours to absorb — the quoted price stands. If you change what you want, we quote the change before doing it.

Where a service page says something is not included, it is not included. We will tell you before starting if what you have asked for falls outside it.

2. Fees and payment

[TO CONFIRM: payment terms — suggestion: 50% of any setup fee on acceptance, monthly fees billed in advance, invoices due within 14 days]

Prices are quoted and invoiced in the currency you select, and each currency is priced independently rather than converted at the day’s exchange rate. [TO CONFIRM: whether prices are inclusive or exclusive of VAT, and your VAT registration status]

3. Website build and management

• You own the site. On termination it is yours, including the code and content.
• No exit fee. There is no handover, migration or export charge if you leave.
• Minimum term is three months where a setup fee is paid, or six months where it is not. After that it continues monthly and either of us can end it with [TO CONFIRM: notice period — 30 days is typical].
• Domains and email are quoted separately and, where they are in your name, remain yours throughout.
• Review generation follows the review platform’s own policies. We will not incentivise reviews or filter out unfavourable ones, because doing so risks your listing being penalised.

4. AI assessment and the refund

The assessment fee is refunded in full if we cannot identify at least five hours per week of work that can be automated. The refund is conditional on identifying the opportunity, not on savings you realise afterwards — building the automation is a separate engagement, quoted separately.

The baseline is agreed in writing before work starts, either measured jointly or provided by you. The written finding sets out that baseline, the proposed automation and the expected saving.

5. Security questionnaires and security work

We draft answers from the controls and evidence you actually have. You review and submit them, and you remain responsible for the accuracy of what you submit to your customer.

We are not a certification body and cannot issue certifications. We do not carry out accredited penetration testing. Where a questionnaire answer would be untrue, we will tell you rather than write it.

6. Your responsibilities

We rely on the information you give us being accurate and on getting timely access to the people and systems needed. Where a deadline depends on your input we will say so, and a delay on your side moves the date.

7. Intellectual property

On payment, work produced specifically for you is yours — site code and content, policies, questionnaire answer libraries and automations, with the documentation to operate them. We keep ownership of our own pre-existing tools and methods, and of anything generic we reuse across clients.

8. Liability

[TO CONFIRM: liability cap and exclusions — this clause needs qualified legal input. A common approach is to cap liability at fees paid in the preceding 12 months, excluding indirect and consequential loss, with no cap for death, personal injury or fraud]

9. Confidentiality

Security work in particular means seeing how your systems are built. We treat what we see as confidential, and we will not name you as a client or describe your work publicly without your written permission.

10. Termination

Either of us may end an engagement in writing. You pay for work completed up to that point; we hand over everything you own, at no charge.

11. Governing law

[TO CONFIRM: governing law and jurisdiction, e.g. the laws of England and Wales, or of Ireland]

Questions

Ask before signing rather than after: david@tetrax.ai.